UVDesk

Communication

UVdesk is an open-source helpdesk solution designed to streamline customer support for businesses of all sizes. Built on a robust PHP framework, it offers a comprehensive ticketing system that integrates seamlessly with eCommerce platforms, social media, and more, ensuring efficient and effective customer service management.

• Ticket Formation: Automatically generate tickets from various channels like email, social media, and web forms.
• Ticket Administration: Manage and prioritize tickets with an intuitive admin panel.
• Task Management: Assign tasks to team members and track their progress.
• Security: Ensure data protection with advanced security features.
• Email Management: Centralize and manage multiple email accounts within a single platform.
• Form Builder: Create custom forms to capture customer queries directly from your website.
• Workflow Automation: Automate repetitive tasks to improve efficiency.
• Social Media Integration: Connect with customers through social media platforms like Facebook and Twitter.
• Multi-Channel Support: Provide support across various channels including email, social media, and live chat.
• eCommerce Integration: Integrate with popular eCommerce platforms like Shopify, Magento, and WooCommerce for seamless order management.
• Performance Analytics: Monitor and analyze agent performance to improve customer support.
• Customizable Themes: Tailor the look and feel of your helpdesk to match your brand.

UVdesk is an invaluable tool for businesses looking to enhance their customer support operations. With its extensive features and open-source flexibility, UVdesk empowers organizations to deliver exceptional customer service while optimizing their support processes.