Helpy

Communication

Helpy is a modern, open-source customer support application designed to provide comprehensive support solutions while ensuring data security. It integrates multiple support channels such as email, live chat, and a self-serve help center into a single platform, making it easier for organizations to manage and respond to customer inquiries efficiently. Helpy is available as a self-hosted solution or as a managed SaaS offering, providing flexibility to meet various business needs and compliance requirements.

• Support Ticketing: Organize and respond to customer issues through an integrated email system, centralizing all support tickets in one dashboard.
• Live Chat: Engage with customers in real time, providing instant support and resolving issues quickly.
• Helpcenter: Empower customers to find answers independently with a self-serve help center and knowledge base.
• Security and Privacy: Architected to ensure data security and compliance with GDPR, HIPAA, and other regulations.
• Integrations: Connect Helpy with other applications through APIs and integrations, enhancing its functionality.
• Self-Hosted and SaaS Options: Choose between a self-hosted version for complete data control or a managed SaaS version for convenience.

Helpy is trusted by thousands of organizations worldwide for its robust features and commitment to data security. Whether you need a simple helpdesk solution or a comprehensive support system with advanced security and integration capabilities, Helpy offers the flexibility and reliability to meet your needs.