Peppermint

Customer Engagement

Peppermint offers a refreshing approach to customer support in a cost-conscious world. It is an open-source ticket management and help desk solution, serving as an alternative to Zendesk and Freshdesk. Designed for flexibility, Peppermint can be hosted in any environment and does not require an internet connection to function fully. This ensures that all customer data remains private and securely stored on your server, never transferring to external servers. Its lightweight and fast nature makes it suitable for low-end hardware, allowing for cost-effective hosting on a low-end VPS or even a Raspberry Pi. Peppermint is customer-centric, actively listening to and addressing customer needs to provide the best features possible. The mission of Peppermint is to bridge the gap between rich features and affordability, empowering users through a platform that prioritizes quality and usability without compromising affordability. This inclusive approach allows individuals and organizations with diverse budgetary constraints to access a feature-rich software solution without compromising performance or affordability. - Webhooks and Integrations: Connect Peppermint to third-party services using webhooks and various providers, including email integration. - Mailbox Configuration: Facilitate direct customer emails by automatically converting them into tickets for efficient management. - Single Sign-On (SSO): Implement SSO for all users to enable shared authentication across multiple providers. - Self-Hosting: Designed to be hosted in any environment, offering core features without needing an internet connection. - Data Privacy: Ensures customer app data remains private by securely storing it locally on your server. - Lightweight and Fast: Suitable for running on low-end hardware with minimal resource usage. Peppermint is a powerful, flexible, and affordable solution for managing customer support, making it an excellent choice for organizations of all sizes.